Refund Policy
1. General Refund Policy
As E-LIB provides immediate access to digital study materials, all purchases and wallet top-ups are generally considered final and non-refundable once the transaction is completed and the material is unlocked.
2. Duplicate Payments
In the event of a technical error resulting in a duplicate payment for the same transaction, you are fully eligible for a refund. If any duplicate payment happens, the duplicate amount will be refunded to your original payment method. Please contact us immediately if you notice a double charge on your account.
3. Defective or Unusable Materials
If you purchase a study material that is completely unreadable, corrupted, or does not match its description, you may request a refund or account credit. These requests must be made within 7 days of the purchase. We will review the material and issue a refund or credit if the claim is valid.
4. How to Request a Refund
To request a refund for a duplicate payment or defective material, please contact our support team at admin@srminsider.in. Include your registered email address, transaction ID, and the reason for your refund request.
5. Processing Time
Approved refunds will be processed through our payment gateways (Cashfree or PayU) and may take 5-7 business days to appear on your bank statement, depending on your financial institution.