Refund Policy
1. General Refund Policy
As E-LIB provides immediate access to digital study materials, all purchases and wallet top-ups are generally considered final and non-refundable once the transaction is completed and the material is unlocked.
2. Duplicate Payments
In the event of a technical error resulting in a duplicate payment for the same transaction, you are fully eligible for a refund. If any duplicate payment happens, the duplicate amount will be refunded to your original payment method. Please contact us immediately if you notice a double charge on your account.
3. Defective or Unusable Materials
If you purchase a study material that is completely unreadable, corrupted, or does not match its description, you may request a refund or account credit. These requests must be made within 7 days of the purchase. We will review the material and issue a refund or credit if the claim is valid.
4. How to Request a Refund
To request a refund for a duplicate payment or defective material, please contact our support team at admin@srminsider.in. Include your registered email address, transaction ID, and the reason for your refund request.
5. Processing Time
Approved refunds will be processed through our payment gateway (Cashfree) and may take 5-7 business days to appear on your bank statement, depending on your financial institution.